Cosmos Glamsquad and Cosmo and Donato Return and Exchange Policy
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All Sales Are Final
No Original-Tender Refunds, No Returns Accepted
We welcome your questions prior to placing your order. We are happy to supply you additional photos, take hand-measurements or suggest alternate-choices- to enable you to make a confident and informed purchase.
All Sales Are Final.
Items Ineligible For Exchange At Any Time
Accessories, headwear, foundation garments, swimwear, cosmetics, fragrances, home and gift items, couture, "guest-designer" items, and anything purchased on promotional or final markdown ("sale" or "on sale"), gift cards, streaming content, or downloadable software products.
Exchange Policy
UNWORN apparel and footwear-- with original tags still attached --bearing no signs of wear -- may be exchanged for alternate size or an item of equal value. Item(s) must be in the same condition as-delivered to you, in the original packaging. We reserve the right to refuse return-requests upon our inspection of the goods in-question, when we receive the parcel. (Rare, but it happens if there are obvious indications of wearing, creasing, dirt, odors, damage, or washing/dry cleaning.)
When sending back your exchange please include your invoice/order number within the return. Please allow up to 5 business days from the time we receive your return-package for your exchange to be processed.
Store-Credit Exchanges (if applicable)
If the item you ordered is not available for even-exchange, we will issue you a one-time "store credit code" that will be emailed to you. This code is non-transferrable, and cannot be combined with any other offer, or be applied toward the cost of shipping.
- Merchandise must be dispatched to us for exchange within 14 calendar days from the date you received your delivery from us.
- After 14 days from delivery, merchandise cannot be exchanged for product or store credit, NO EXCEPTIONS.
- Shipping fees, duties, taxes, customs fees are non-refundable on returns or exchanges.
- If the order being returned took advantage of a promotion, i.e. free shipping, the value of the promotion will be deducted from the refund.
US ORDERS
Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages. Please include your invoice or returns form when mailing your return to the address below:
ComsoAndDonato.com Returns Dept.
7600-C Melrose Ave
Los Angeles, CA 90046
INTERNATIONAL ORDERS
Orders must be returned within 14 days of receiving your original purchase/order package. Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost, as we are not responsible for any lost packages. Please include your invoice or returns form and your RMA number. Shipping and duties, taxes, customs fees are non-refundable. Items can be returned to the address below:
CosmoAndDonato.com - International Returns
7600-C Melrose Ave
Los Angeles, CA 90046 USA
OTHER RETURN FAQ:
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping - To Reiterate
Shipping costs are non-refundable. Unfortunately, we do not offer pre-paid return-shipping labels. Customers are responsible for paying shipping costs for return-exchanges. If you receive a refund under special circumstances, the cost of your return-shipping to us will NOT be added to your final refund amount.
You should always consider using a trackable shipping service, signature confirmation, or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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